FAQ

GENERAL INFORMATION

Q: How does the SmartWall work?

The SmartWall charges using electricity from the grid or an alternative power source like a generator or solar panels. When it detects a power outage, it seamlessly switches to battery power, ensuring your essential appliances remain operational without interruption. The SmartWall can also be programmed to charge from the grid during low cost energy ties of the day and switch the battery mode during high cost hours with priority charge spared for a sudden outage.

Q: What can the SmartWall power in my home?

The SmartWall can power a wide range of household appliances such as your refrigerator, Wi-Fi router, computers, TV, lights and more, depending on the power requirements of your devices and the number of SmartWall units you have installed. The IONiX Home Simulator helps calculate how many SmartWall batteries are ideal for the average outage in your area.

Q. How many SmartWall batteries can I install in my house?

The SmartWall system supports up to 8 batteries connected in parallel.

Q: What is the difference between Lithium-ion (LI) and Lithium Iron Phosphate (LiFePO4) batteries used in the SmartWall backup power unit?

LiFePO4 batteries are known for their safety and stability, as they are less likely to overheat, explode or cause a fire. They also have a longer lifespan. LiFePO4 batteries are often chosen for applications where safety and longevity are paramount, such as in home backup power units. LI batteries are also hazardous materials, which can cause problems when exposed to human skin, or severe issues if swallowed, and can be dangerous if they end up in landfills. LiFeP04 batteries are non toxic and made from more common materials.

Q: How long can the SmartWall provide power during a blackout?

The duration depends on a case by case, driven by the total power consumption of the connected appliances and how long you keep running them, such as an electric stove, washer and dryer, cooling or heating, etc.

For a personalized estimate of your power requirements based on your local outage time average, use the Home Simulator on the IONiX website or speak to an IONiX expert.

The SmartWall Home Simulator algorithm looks at the average blackout in each region to recommend just the right set up for your needs.

Meanwhile a 2023 study by the Lawrence Berkeley National Laboratory found that when heating and cooling are excluded, “A small PVESS with  10 kWh of storage can fully meet backup needs over a 3-day outage in virtually all U.S. counties and any month of the year.”

*PVESS stands for photovoltaics and energy storage systems.

In general, an average household may be able to run a newer refrigerator (1.5 kWh per day), kitchen and cooking devices from stove to coffee maker and microwave (1 kWh per day), electric water heating (2.5 kWh per day), lights (1 kWh per day), TV, wifi and three computers (2 kWh per day) all for an average total of 8 kWh.

If you expect that you will need continuous cooling or heating here is some data:

Heating

Electric furnace (with fan) 10.5 kWh per hour

Portable heater 1.5 kWh per hour

Baseboard heater (6-foot unit) 1.5 kWh per hour

Cooling

Window/Wall AC (8k to 18k BTU) 0.73 to 1.8 kWh per hour

Central AC (3 ton – 12 SEER) 3.0 kWh per hour

Pedestal fan0.03 kWh per hour

Ceiling fan 0.025-0.075 kWh per hour

Q: Is the SmartWall easy to install?

Yes, the SmartWall is designed for straightforward installation by a professional, IONiX certified electrician. It integrates seamlessly with your home's existing electrical system.

Q: Where is the best place to install the SmartWall in my home?

The ideal location for installing your SmartWall unit is indoors in a temperature-controlled, ventilated space, where it will be safe from accidental impact.

Q: How do I maintain my SmartWall unit?

The SmartWall is designed with minimal maintenance in mind. After installation, occasional checks by a certified technician are recommended to ensure optimal performance. IONiX may also pro-actively connect with you from time to time, to test and confirm your system’s readiness.

Q: What is the warranty period for the SmartWall?

Our SmartWall units come with the industry’s best, 12-year warranty that covers manufacturing defects and performance issues. The complete details including exclusions can be viewed in our Warranty.

Q. How much does the installation cost?‍

Every home is different, and so is every installation. The placement of the battery, the amount of materials required, and the desire to power specific appliances all make estimating installation costs unique. A simple installation might cost about $2,000, but it can be more than that depending upon your specific situation. The best way to know for sure is to contact us. IONiX Certified Installers will listen to your needs, assess your home, and give you a detailed quote. All at no charge, with no obligation, and no pressure.

Q. Can I use my own inverter?

IONiX SmartWall maps to many of the popular inverter brands. Contact us to discuss your specific inverter, to confirm.

Q. What type of extinguisher should I keep just for added precaution?

It is always recommended to have good fire extinguishers at home with any home energy battery solution you choose. Make sure there are carbon dioxide, Novac1230 or FM-200 fire extinguishers nearby but not too near to the SmartWall. Do not use water or ABC dry powder extinguishers. Finally, ensure you contact the firehall right away and that anyone fighting a fire must wear protective clothing and self contained breathing apparatus when extinguishing Lithium batteries.

Q. What alternative brand inverters in the SmartWall compatible with?

Your IONiX SmartWall is compatible with many inverter protocols such as Voltronic, Deye, Goodwe, Victron, Growatt, Sol-ark, Pylon and Wow. However we recommend Megarevo as the IONiX SmartWall has been tested and certified as a full system, with the R5KLNA Megarevo inverter.

Q. Can the battery be installed horizontally, like on the ceiling?

The final installation state of the product must be vertical, as it was certified and tested for safety and effectiveness in that particular set up, design and build.

Q. Can my SmartWall it be installed in a condo building garage that does not have windows but great suction and ventilation system?

Yes, you can install the system in a garage. Your IONiX SmartWall Certified Installer can advise on the the minimum area needed for installation in an enclosed area. They will look at the 9540A certification report and refer to NFPA 855 for specific installation requirements such as your installation capacity, collision avoidance, safety distance, fire protection system requirements and so on. With a ventilation system in place, they will need to perform a burst analysis according to NFPA69.‍

POWER OUTAGE INFORMATION

CANADA

Q. Which Canadian Provinces experience the most outages?

According to the Eaton blackout tracker annual report 2017, Central Canada experiences the highest level of outages, followed by Western Canada followed to a lesser degree by Eastern Canada.

Q. How many people in Canada get affected by power outages?

In 2017, Canada experienced 399 reported power outages that affected 2,674,437 million people in the country. The average number of Canadians impacted by a single outage in 2017 was 6,703.

Q. What is the average power outage duration in Canada?

On average, a power outage duration in Canada in 2017 was 176 minutes (just under 3 hours). The average durations for each Province are:

  • Alberta: 66 minutes
  • British Columbia: 44 minutes
  • Manitoba: 32 minutes
  • New Brunswick: 2,179 minutes (36 1/3 hours)
  • Newfoundland and Labrador: 279 minutes (4.65 hours)
  • Nova Scotia: 2,505 minutes (nearly 42 hours)
  • Ontario: 75 minutes
  • Prince Edward Island: 55 minutes
  • Quebec: 42 minutes
  • Saskatchewan: 101 minutes
  • Yukon: 120 minutes

Q. Where can I get more details?

Here is the link to the Eaton report for Canada.

UNITED STATES

Q. How many power outages dos the USA experience per year and how many people are affected?

In 2017, 3,526 outages were reported, affecting 36.7 million Americans.

Q. What is the average power outage duration in the USA?

On average, a power outage duration in the U.S. in 2017 was 81 minute

Q. Which U.S. States experience the highest number of power outages?

Based on the 2017 Eaton outage tracker report, here are the figures:

  1. California (59 mins avg.). 2. Texas (41 mins. avg.). 3. New York (65 mins. avg.). 4. Ohio (29 mins. avg.). 5. Michigan. 6. Pennsylvania (43 mins. avg.). 7. North Carolina (157 mins. avg.). 8. Massachusetts (29 mins. avg.). 9. Washington (125 mins. avg.). 10. Virginia (26 mins. avg.).

Q. Where can I get more details?

Here is the link to the U.S. report.